
Prisca NSAPU NYONGONI
Customer Satisfaction and Claims Management Coordinator
-
Responsibilities: :Customer Satisfaction and Complaints Management Coordinator
- Phone:
- Email:
- Website:
Biography
As Customer Satisfaction and Claims Management Coordinator, Prisca Nyongoni Nsapu rigorously and efficiently oversees all administrative and organizational operations. Thanks to her leadership and expertise in project management, she plays a central role in coordinating staff and optimizing internal processes, thereby ensuring the performance and success of the office’s activities.
Experience
With a degree in accounting from the Institut Supérieur de Commerce in Kinshasa, Prisca has enhanced her skills through several specialized training programs, particularly in customer relationship management (CRM) and leadership. She also trained as a professional hostess at E-Business Afrika, as well as through the African Girls Can Code program supported by the African Union and UN Women. This combination of technical expertise and interpersonal skills makes her a key asset in human resources management and the supervision of large-scale projects.
Professional Experience
With over five years of experience, Prisca has held various positions in sectors such as telecommunications, the restaurant industry, and administrative management. Her time at Airtel DRC, where she managed quality control and tracked SIM card inventory, and her experience as a hostess at Phoenicia Restauration, have honed her skills in team management and customer service.
Since April 2023, at Expatman LLC, she has successfully managed the day-to-day operations of the Kinshasa office, ensuring the effective coordination of meetings, the proper maintenance of administrative records, and the oversight of strategic projects.
Skills and Achievements
Prisca stands out for her exceptional ability to lead teams in complex environments. She excels in administrative management, internal communication, strategic planning, and the implementation of tailored technological solutions. Her involvement in implementing CRM systems at Expatman demonstrates her ability to integrate technological innovation into operational processes.
Vision and Commitment
Driven by a passion for operational excellence, Prisca actively contributes to Expatman’s growth by ensuring that quality and efficiency standards are met every day. Her commitment to gender equality and the empowerment of young women in the tech field has led her to participate in international programs, notably African Girls Can Code, where she shared her expertise.
With her versatile skills and innovative spirit, Prisca Nyongoni Nsapu embodies the dynamism and determination necessary for the growth and success of Expatman LLC’s operations in Kinshasa. She continues to pursue her goal of strengthening the company’s administrative and operational performance, while playing a strategic role within the organization.
Contact Info:
WhatsApp: +1 (803) 994-9897
Email: info@expatman.us