Customer Satisfaction and Complaints Management CoordinatorPrisca Nyongoni Nsapu oversees all administrative and organisational operations with rigour and efficiency. Thanks to her leadership and expertise in project management, she plays a central role in coordinating staff and optimising internal processes, ensuring the performance and success of the office's activities.
Experiences
Prisca holds a degree in accountancy from the Institut Supérieur de Commerce in Kinshasa, and has enhanced her skills with a number of specialist courses, including in customer relationship management (CRM) and in leadership. She also trained as a professional hostess at E-Business Afrikaand as part of the African Girls Can Code supported organised the African Union andUN Women. This combination of technical expertise and interpersonal skills makes her a pillar in the human resources management and the supervision of large-scale projects.
Professional Experience
With over five years' experience, Prisca has held various positions in sectors such as telecommunications, catering and administrative management. His time at Airtel DRCwhere she managed the quality and monitoring of SIM card stocks, and her experience as a hostess at Phoenicia RestaurationThey have honed her skills in team management and customer service. Since April 2023, theExpatman LLCShe successfully manages the day-to-day running of the Kinshasa office, ensuring that meetings are efficiently coordinated, administrative files are properly kept and strategic projects are steered.
Skills and achievements
Prisca stands out for her exceptional ability to lead teams in complex environments. She excels in administrative managementthe internal communicationsthe strategic planning and the implementation of technological solutions adapted. His involvement in setting up CRM systems at Expatman illustrates his ability to integrate technological innovation into operational processes.
Vision and Commitment
Driven by a passion for operational excellence, Prisca plays an active role in Expatman's development by ensuring that the company's day-to-day objectives are met. quality standards andefficiency. Its commitment to gender equality and empowerment young women in technology has led her to take part in international programmes, including African Girls Can Codewhere she shared her expertise.
With its versatile skills and sense of innovation, Prisca Nyongoni Nsapu embodies the dynamism and determination necessary for the growth and success of Expatman LLC's operations in Kinshasa. She is pursuing her objective of strengthening the company's administrative and operational performance, while occupying a strategic role within the company.